Terms of Service

Effective date: August 6, 2026

Overview

This website is operated by Prime Worldwide. Throughout the website, the terms “we”, “us”, and “our” refer to Prime Worldwide.

Prime Worldwide offers this website, including all information, products, features, and services available through it, to you subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, submitting information, or purchasing a product, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with them, you should not use the website or place an order.

1. Online Store Terms

By using this website, you confirm that you are legally capable of entering into a binding contract or that you have permission from a parent or legal guardian.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

You must not transmit viruses, malicious code, automated attacks, or any material designed to damage, disrupt, or interfere with the operation or security of the website.

A breach of these Terms may result in the suspension or termination of your access to the website.

2. General Conditions

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorised payment;
• Incorrect customer or delivery information;
• Product unavailability;
• Obvious pricing or product-description errors;
• Legal or regulatory restrictions;
• Misuse of promotions or discount codes;
• Previous abusive or fraudulent activity.

Where payment has already been collected for an order that we cancel, the relevant amount will be refunded to the original payment method.

3. Products and Product Information

We make reasonable efforts to display product descriptions, colours, images, measurements, materials, and other information accurately.

The appearance of colours may vary depending on your device, screen settings, lighting, and display configuration.

Product images are provided for illustrative purposes. Minor differences in colour, texture, packaging, stitching, or finish may occur and do not necessarily indicate a fault.

Customers are responsible for reviewing product descriptions, measurements, care instructions, and size information before placing an order.

We may update, modify, discontinue, or limit the availability of products at any time.

4. Prices and Charges

Product prices are displayed in the currency shown on the website.

The final amount payable will be displayed during checkout before the order is submitted. This may include:

• The product price;
• Delivery charges;
• Applicable taxes;
• Discounts or promotional reductions.

International customers may be responsible for customs duties, import taxes, handling fees, or other charges imposed by their local authorities. These charges are not controlled by Prime Worldwide unless the checkout clearly states that they are included.

We reserve the right to correct genuine pricing errors. If an obvious error affects your order, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund.

5. Orders and Contract Formation

Submitting an order does not automatically mean that it has been accepted.

After you submit an order, you may receive an automated confirmation acknowledging that we have received it. This acknowledgement does not guarantee acceptance or dispatch.

An order is accepted when we confirm that it has been processed or dispatched, unless applicable law provides otherwise.

We may limit or cancel quantities purchased per person, household, account, payment method, billing address, delivery address, or order.

You are responsible for ensuring that all information provided during checkout is complete and accurate.

6. Payments

Payment must be made using one of the payment methods available at checkout.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;
• The information provided is accurate;
• There are sufficient funds or credit available;
• You authorise the applicable payment provider to process the transaction.

Payments may be processed by Shopify Payments or other authorised third-party payment providers. Prime Worldwide does not directly store complete payment-card information.

Orders may be delayed or cancelled if payment cannot be authorised, is reversed, or requires additional verification.

7. Delivery

Delivery estimates are provided in our Shipping Policy and during checkout where applicable.

Estimated delivery dates are not guaranteed unless we expressly confirm a guaranteed delivery service.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;
• Customs inspections;
• Severe weather;
• Transport disruption;
• Public holidays;
• Incorrect delivery information;
• Events affecting supply or fulfilment.

Customers must provide a complete and accurate delivery address. Prime Worldwide is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information supplied by the customer.

Please review our Shipping Policy for further information.

8. Cancellations, Returns, and Refunds

Cancellations, returns, exchanges, damaged products, and refunds are handled according to our Return and Refund Policy and applicable consumer law.

Nothing in these Terms limits any statutory rights that cannot legally be excluded.

To request assistance with an order, contact:

support@primeworldwide.uk

9. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash;
• Only one promotional code may be used per order;
• Codes cannot be applied after an order has been submitted;
• Promotions may have expiry dates, product exclusions, or minimum-spend requirements;
• Promotions are available while stocks last;
• Discounts do not apply to delivery charges unless expressly stated.

We may cancel or withdraw a promotion affected by fraud, misuse, technical errors, or unauthorised distribution.

10. Accuracy of Account and Customer Information

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for updating your email address, delivery address, billing information, and other account details when necessary.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

Please contact us promptly if you believe your account has been accessed without permission.

11. Personal Information

Your submission and use of personal information are governed by our Privacy Policy.

Information may also be processed by Shopify and other providers necessary to operate the store, process payments, prevent fraud, fulfil orders, provide customer support, and deliver services.

12. Intellectual Property

Unless otherwise stated, the website and its content are owned by or licensed to Prime Worldwide.

This includes:

• Brand names and logos;
• Product descriptions;
• Photographs and graphics;
• Page layouts;
• Videos;
• Written content;
• Website designs and features.

You may access the website for personal and non-commercial shopping purposes.

You may not reproduce, sell, distribute, modify, publish, scrape, copy, or commercially exploit website content without prior written permission.

13. Customer Reviews and Submissions

Where the website allows reviews, photographs, feedback, comments, or other submissions, you confirm that your content:

• Is truthful and based on your genuine experience;
• Does not infringe another person’s rights;
• Is not unlawful, threatening, defamatory, discriminatory, deceptive, or abusive;
• Does not contain malicious software, advertising spam, or confidential information.

You grant Prime Worldwide permission to use, reproduce, display, format, and publish submitted content for store operations and marketing, subject to applicable privacy and consumer-protection laws.

We may remove content that violates these Terms or applicable law.

14. Prohibited Uses

You must not use the website:

• For illegal or fraudulent activity;
• To impersonate another person or business;
• To submit false payment or delivery information;
• To infringe intellectual property or privacy rights;
• To collect information about other users without permission;
• To distribute viruses or harmful code;
• To interfere with website security or performance;
• To conduct automated scraping, crawling, or data extraction without written permission;
• To make fraudulent chargebacks or abuse return procedures;
• To resell products where resale is expressly prohibited.

15. Third-Party Services and Links

The website may use or link to services operated by third parties, including payment processors, delivery companies, analytics providers, social-media platforms, and applications.

Third-party services may be governed by their own terms and privacy policies.

Prime Worldwide is not responsible for independent third-party websites, content, products, or services, except where liability cannot legally be excluded.

16. Shopify

Our online store is hosted using Shopify’s ecommerce platform.

Shopify provides the technology that enables us to display products and process orders. However, purchases made through this store are transactions between the customer and Prime Worldwide, not between the customer and Shopify.

Use of certain Shopify features may also be subject to Shopify’s applicable terms and privacy notices.

17. Website Availability and Errors

We aim to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues, or circumstances outside our control.

We may correct typographical errors, inaccuracies, or omissions and update information without prior notice.

18. Disclaimer of Warranties

The website and its general content are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruption;
• Every error will be immediately corrected;
• The website will be free from all harmful components;
• General website information will be suitable for every individual purpose.

This section does not affect warranties, guarantees, remedies, or rights that apply under consumer law.

19. Limitation of Liability

Prime Worldwide will not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of rights that cannot legally be excluded;
• Any other liability that cannot be restricted by law.

To the extent permitted by law, Prime Worldwide will not be liable for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

Prime Worldwide is not responsible for business losses where products are purchased primarily for personal consumer use.

20. Indemnification

To the extent permitted by law, you agree to be responsible for losses, costs, or claims arising from your unlawful misuse of the website, deliberate violation of these Terms, or infringement of another party’s rights.

This provision does not apply where liability results from Prime Worldwide’s own breach, negligence, or unlawful conduct.

21. Events Outside Our Control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control.

These may include natural disasters, extreme weather, industrial disputes, transport interruption, customs delays, government action, internet failures, public-health emergencies, supply shortages, or carrier disruption.

We will take reasonable steps to minimise the effect of such events and fulfil affected orders where possible.

22. Termination

We may suspend or terminate access to the website where a user materially violates these Terms, threatens website security, commits fraud, or engages in unlawful activity.

Termination does not affect rights, obligations, payments, or liabilities that arose before termination.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue to apply.

24. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

25. Entire Agreement

These Terms, together with the policies displayed on our website, form the agreement between you and Prime Worldwide concerning your use of the website and your purchases.

26. Governing Law

These Terms are governed by the laws of England and Wales.

Customers may also benefit from mandatory consumer protections that apply in the country or region where they live. Nothing in these Terms removes rights that cannot legally be excluded.

27. Changes to These Terms

We may update these Terms to reflect changes to our products, services, business operations, technology, or legal obligations.

The current version will be published on this page with an updated effective date.

Changes will not unfairly alter the terms of an order that has already been accepted.

28. Contact Information

Questions regarding these Terms of Service may be sent to:

Prime Worldwide
Email: support@primeworldwide.uk