Shipping policy
Shipping Policy
Effective date: August 6, 2026
Thank you for shopping with Prime Worldwide. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding public holidays.
Orders placed during weekends or public holidays will begin processing on the next available business day.
During periods of high demand, promotional events, product launches, or public holidays, processing may take slightly longer.
Estimated Delivery Time
Our estimated total delivery time is:
10–15 business days
This estimate includes order processing and shipping transit time.
Delivery times begin after the order and payment have been successfully confirmed. Estimated delivery dates are not guaranteed and may be affected by carrier operations, customs procedures, public holidays, severe weather, or other circumstances outside our reasonable control.
Shipping Destinations
Prime Worldwide ships to the destinations available during checkout.
If your country, region, or postcode is not accepted during checkout, we are currently unable to deliver to that location.
Shipping availability may change without prior notice.
Shipping Costs
Applicable shipping charges are displayed during checkout before payment is completed.
Shipping costs may depend on:
- Delivery destination;
- Order value;
- Selected delivery method;
- Product size or weight;
- Promotional shipping offers.
Customers will not be charged an additional shipping fee by Prime Worldwide after completing checkout unless they request an approved change to the order or delivery service.
Order Confirmation
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully and contact us promptly if any information is incorrect.
An order confirmation confirms that we have received the order. It does not necessarily mean that the order has already been dispatched.
Shipment Confirmation and Tracking
When tracking is available, a shipping confirmation email will be sent after the order has been dispatched.
The email may include:
- A tracking number;
- The delivery carrier;
- A link to the tracking service;
- The latest estimated delivery information.
Tracking information may require 24–72 hours to become active after the shipment confirmation is issued.
Some deliveries may receive limited tracking updates while travelling between distribution centres or countries.
Multiple Packages
Products from the same order may occasionally be shipped separately because of warehouse availability, package size, or fulfilment arrangements.
You may therefore receive:
- More than one package;
- Separate tracking numbers;
- Packages delivered on different dates.
You will not be charged additional shipping fees because an order is divided into multiple packages unless this was clearly agreed before checkout.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including:
- Full recipient name;
- House or building number;
- Street name;
- Apartment or unit number, where applicable;
- City;
- Postcode;
- Country;
- Valid email address and telephone number.
Prime Worldwide is not responsible for delays resulting from incomplete, incorrect, or outdated information provided by the customer.
Contact support@primeworldwide.uk as soon as possible if an address needs to be corrected.
We will attempt to update the address, but changes cannot be guaranteed after an order has entered processing or has been dispatched.
Address Changes After Dispatch
Once a parcel has been dispatched, Prime Worldwide may be unable to change its destination.
The customer may need to contact the carrier directly to request an available delivery option. Any redirection service offered by the carrier may be subject to additional conditions or charges.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or processing fees imposed by the destination country.
Unless checkout expressly states that these charges are included, the customer is responsible for paying them.
Prime Worldwide does not control customs charges and cannot guarantee their amount.
Customs procedures may also cause delivery delays.
Delivery Delays
Although we aim to deliver every order within the estimated timeframe, delays may occur because of:
- High seasonal demand;
- Carrier disruptions;
- Customs inspections;
- Severe weather;
- Public holidays;
- Transport or logistical issues;
- Incorrect delivery details;
- Events outside our reasonable control.
A tracking update that temporarily stops does not necessarily mean that the parcel has been lost.
Please contact support@primeworldwide.uk if the estimated delivery period has passed and no meaningful tracking update is available.
Lost Packages
If your tracking information indicates that a parcel has not been delivered and there have been no updates for an extended period, contact us at:
Please provide:
- Your full name;
- Your order number;
- Your tracking number;
- Confirmation of your delivery address.
We will review the shipment and, where appropriate, open an investigation with the carrier.
Carrier investigations may require additional time to complete. A replacement or refund will be considered after the investigation confirms that the parcel has been lost.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
- Confirm that the delivery address is correct;
- Check entrances, reception areas, porches, and designated safe places;
- Ask household members or neighbours whether they accepted the parcel;
- Contact the carrier for additional delivery information;
- Contact Prime Worldwide if the parcel remains missing.
Reports should be submitted as soon as possible after the delivery status appears.
Damaged Packages
Please inspect your order after delivery.
If a parcel or product arrives damaged, contact support@primeworldwide.uk promptly and provide:
- Your order number;
- A description of the damage;
- Photographs of the outer packaging;
- Photographs of the shipping label;
- Photographs or videos of the affected product.
Do not discard the packaging until the case has been reviewed.
Damaged or faulty products will be handled in accordance with our Return and Refund Policy and applicable consumer rights.
Refused or Unclaimed Deliveries
Orders that are refused, left unclaimed, or returned because of an incorrect or incomplete address may be sent back to the fulfilment location.
Where legally permitted, reasonable return, redelivery, or handling costs may be deducted from any refund.
Original shipping charges may be non-refundable where the delivery failure was caused by information supplied by the customer.
Failed Delivery Attempts
Carriers may attempt delivery more than once or direct the parcel to a collection location.
Customers are responsible for following carrier instructions and collecting the parcel within the time allowed.
If the parcel is returned to the sender because it was not collected, additional redelivery charges may apply.
Order Cancellations
Cancellation requests should be sent immediately to:
We will attempt to cancel orders that have not entered processing or dispatch.
Once an order has been dispatched, it can no longer be cancelled as a shipment. The customer may request a return after delivery in accordance with our Return and Refund Policy.
Contact Us
For questions concerning processing, tracking, shipping, or delivery, contact:
Prime Worldwide
Email: support@primeworldwide.uk
Prime Worldwide will make reasonable efforts to respond to shipping enquiries as promptly as possible.