Contact information
Contact Information
Effective date: August 6, 2026
Thank you for visiting Prime Worldwide.
For questions regarding products, orders, payments, deliveries, returns, refunds, or any other customer service matter, please contact us by email.
Customer Support
Store name: Prime Worldwide
Email: support@primeworldwide.uk
Our customer support team aims to respond within 1–3 business days.
Business days are Monday to Friday, excluding public holidays.
Order Enquiries
When contacting us about an existing order, please include:
- Your full name;
- Your order number;
- The email address used during checkout;
- A clear description of your request;
- Photographs or videos where relevant.
Providing these details will help us review your enquiry more efficiently.
Returns and Refunds
Before returning any product, please contact:
Returns sent without prior authorisation or to an unauthorised address may not be accepted.
Please review our Return and Refund Policy for full information regarding cancellations, returns, exchanges, and refunds.
Shipping and Tracking
For assistance with tracking, delayed deliveries, missing parcels, or damaged packages, contact:
Please include your order number and tracking number, where available.
Incorrect Order Information
If you entered an incorrect delivery address, email address, telephone number, product, size, colour, or quantity, contact us as soon as possible.
We will attempt to update your order, but changes cannot be guaranteed after processing or dispatch has begun.
Complaints
We take customer concerns seriously.
To submit a complaint, email:
Please include your order number, a detailed explanation of the issue, and the resolution you are requesting.
Contact Consent
By contacting us, you consent to Prime Worldwide using the information you provide to review your enquiry, verify your order, communicate with you, prevent fraud, and provide customer support.
Personal information is handled according to our Privacy Policy.
Contact Details
Prime Worldwide
Customer Support: support@primeworldwide.uk